Home › Frequently asked questions
Fourteen questions — the ones that come up most often by phone and by email. If yours is not here, write to us: the workshop answers.
Aluminium rim and J-bend spokes. No carbon, no straight-pull.
The hub on its own, stripped from the wheel. A complete wheel, or a partly stripped one, means a stripping charge on top.
Three two-minute checks: side play, axle rotation and the freehub body.
We do build a wheel around a hub motor. Check its cable before sending: a split outer or a bare wire means a visit to a specialist — we do not touch the electrical side and do not check it.
In a box its own size, ideally with polystyrene protection, marked « Retour moyeu ». The shipping address is on the order form.
Usually on the rim itself, otherwise on the tyre sidewall. The selector only asks for what you know: the choice narrows as you go.
Yes. The selector shows the neighbouring widths at equal dimensions, with the matching rim tape.
Silver or black rim, silver or black spokes, depending on the model. Velox 120 psi rim tape is available as an option.
Tell us. Beyond the twenty-three models in the selector, a special order can be looked at.
48 to 72 hours after we receive the hub, Chronopost return included.
€160 including VAT per wheel, return carriage included. Rims of 27C and wider — Kargo XL and Trucky — add €10. Trade customers have their own price, on request.
Outbound is at your expense, the return is included. Insurance up to €500 is available.
Yes, a dedicated price for bike shops and manufacturers, on request from our sales department. We also take small and medium batches, with your components or ours.
Yes, from prototype to volume production: we define the build around how the bike is really used, validate it on prototypes, then produce. Describe your project and we will quote it.
Call the workshop or write to us: a wheelbuilder answers, not a switchboard.